FREQUENTLY ASKED QUESTIONS
(FAQs)
General Informations
What services does ZEAL Car Rentals provide?
ZEAL Car Rentals provides professional car rental services for government institutions, international organizations, private sector companies, events, and individual customers. Services include short-term and long-term vehicle rentals, driver-inclusive services, and transportation support for official assignments and events, subject to availability and agreed terms and conditions.
Who are ZEAL’s main clients?
ZEAL serves a wide range of clients, including:
- Government institutions
- International organizations and donor agencies
- Embassies and diplomatic missions
- Private sector companies
- Individuals and families
Cars & Availability
What types of cars are available?
ZEAL offers a wide selection of well-maintained cars, including:
- SUVs and 4×4 vehicles
- Pickup trucks
- Minivans and people movers
- Sedans, Hatchback and light vehicles
These cars are suitable for official use, events, field travel, and personal transportation, depending on availability and rental arrangements.
How many cars does ZEAL currently operate?
ZEAL currently operates over 50+ cars and continues to expand its capacity to meet growing demand across Timor-Leste.
Are ZEAL cars suitable for long-distance or field travel?
Yes. Many of ZEAL’s cars, particularly SUVs and 4×4 vehicles, are suitable for long-distance travel and field assignments, subject to road conditions, vehicle type, and agreed usage terms.
Drivers & Language Support
Does ZEAL provide cars with drivers?
Yes. ZEAL offers driver-inclusive rental services for clients who require professional transportation support for official duties, events, long-term rentals, and general travel.
What languages do ZEAL drivers speak?
ZEAL drivers primarily communicate in Tetum and Bahasa Indonesia.
Do ZEAL drivers speak English?
ZEAL drivers are professional transport providers and are not tour guides or interpreters. English-speaking support is not guaranteed.
For clients requiring English-speaking assistance or guided sightseeing services, ZEAL can recommend or coordinate with licensed interpreters or professional tour guides upon request, subject to separate arrangements.
Can ZEAL drivers act as tour guides?
No. ZEAL drivers are responsible for safe and professional transportation services only.
For sightseeing or guided tours, clients are encouraged to engage licensed tour guides or interpreters through separate arrangements outside ZEAL’s driver services.
Bookings & Pricing
How do I make a booking?
Bookings can be made by contacting ZEAL directly via Phone, WhatsApp, E-mail, or through the website’s booking Request Form. Our team will respond to confirm availability, rental details, pricing, and applicable terms and conditions.
Does ZEAL offer fixed-price or long-term rental options?
Yes. ZEAL offers fixed-price, driver-inclusive arrangements for long-term and regular clients, subject to availability and agreed contractual terms.
What is included in the rental price?
Rental prices typically include the car and, where applicable, a professional driver. Fuel is not included unless otherwise agreed, and additional costs such as accommodation for drivers during long-distance travel or other incidental expenses may be discussed and agreed upon in advance.
Safety & Operations
Are ZEAL cars regularly maintained?
Yes. All ZEAL cars undergo regular inspection and maintenance to ensure safety, reliability, and comfort.
Is insurance included?
Insurance coverage is provided by Federal Insurance Timor, S.A., in accordance with applicable laws and individual rental agreements. Specific coverage details, excess amounts, and client responsibilities will be clearly explained and confirmed at the time of booking.
Can ZEAL support events or large group transportation?
Yes. ZEAL has experience supporting national and international events, including conferences, delegations, and official functions. Transport coordination can be arranged based on client requirements, availability, and agreed schedules.
Other Questions
What if I have special requirements or questions not listed here?
If you have specific needs or questions, please contact ZEAL directly. Our team will be happy to discuss your requirements and provide appropriate support, subject to feasibility and applicable terms and conditions.
Plan Your Journey with Confidence
Whether you require transportation for official duties, business travel, events, or personal trips, ZEAL Car Rentals is ready to support your journey with reliable vehicles, professional service, and clear rental arrangements.
Contact Info:
- Fomento 1, Comoro, Dili
- carrental@zeal.tl
- (+670) 77954899
Working Hours:
Weekdays: 09:00AM – 06:00PM
Important Links:
